We know how annoying delays can be especially when you just want your chai already. Here are the steps you can take if haven't received an email with tracking info after 5+ days of placing your order:
Check your Spam folder to see if the tracking email ended up there
Send us a message at email@example.com
If you've received a tracking email but your order never reached you, here's what you can do:
If your order was marked as delivered but you can't find it, first verify the shipping address on your order. If the shipping address is correct, check all other locations around your home, apartment, or office and see if someone else accepted the delivery. Most of "lost" packages are found this way!
Sometimes, packages may be prematurely marked as delivered. We suggest waiting 3 business days after the listed delivered date and if still doesn't arrive, contact us at firstname.lastname@example.org.
We were born in the U.S. but have spent months in Kolkata at a time due to both of our parents being from the city. We know South Calcutta as well as we know New York City, from our favorite sweet shop (Mithun Joy) to the best bhel puri (Vivekananda Park) to playing cricket in our local para (Maddox Square Park). We speak fluent Bangla so feel free to introduce yourself the next time you stop by the cafe!
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