We know how annoying delays can be especially when you just want your chai already. Here are the steps you can take if haven't received an email with tracking info after 5+ days of placing your order:
Check your Spam folder to see if the tracking email ended up there
Send us a message at firstname.lastname@example.org
If you've received a tracking email but your order never reached you, here's what you can do:
If your order was marked as delivered but you can't find it, first verify the shipping address on your order. If the shipping address is correct, check all other locations around your home, apartment, or office and see if someone else accepted the delivery. Most of "lost" packages are found this way!
Sometimes, packages may be prematurely marked as delivered. We suggest waiting 3 business days after the listed delivered date and if still doesn't arrive, contact us at email@example.com.
Our cafe hours change depending on the season. As of Winter 2021, due to the ongoing COVID-19 pandemic, our cafe is open for "to go" and outdoor seating only from 10am-5pm on weekdays and, 11am-6pm on Saturday and 11am-5pm on Sunday. Please note our cafe is closed on Mondays.