Masala chai is a staple drink across the South Asian subcontinent. It's a sweet, spicy concoction which contains black tea, cardamom, black pepper and other spices mixed with milk and sugar.
Our tea is currently sourced from the Bhubrighat Estate, in Assam, India. This estate is certified bio-organic, Fair Trade and UTZ certified. Our decaf tea is sourced from China and is pressure cooked with carbon dioxide to allow the caffeine molecules to be extracted, while the flavor remains intact.
Yes! We offer free shipping on orders $45+ to the continental US. Please note, your order total has to be above $45 after any applied discounts. Orders to Alaska and Hawaii are a flat rate of $13.99.
Orders ship from our warehouse within 1-3 business days of them being placed and are sent via UPS Ground or USPS Priority. Delivery times vary based on carrier, location and seasonality.
Upon leaving our warehouse, you will receive an email with a tracking number for your order. We are unable to provide any additional information once the package is handed to the carrier.
*Please note* Shipping delays may occur during high traffic times and holidays.
We know how annoying delays can be especially when you want your chai. Here are the steps you can take if haven't received an email with tracking info after 5+ days of placing your order:
+ Check your Spam folder to see if the tracking email ended up there
+ Contact our amazing support team at support@kolkatachai.co
+ Do not post negative comments on social media(!)
If you've received a tracking email but your order never reached you, here's what you can do:
+ If your order was marked as delivered but you can't find it, first verify the shipping address on your order. If the shipping address is correct, check all other locations around your home, apartment, or office and see if someone else accepted the delivery. Most of "lost" packages are found this way!
+ Sometimes, shipping carriers can lose packages in transit. In these cases, we'll replace and reship your order at no cost. Contact us at support@kolkatachai.co if you think your package might be lost.
+ If you enabled "Navidium Shipping Protection" for your order, we will process it via our priority queue. Please make a note of this when reaching to us.
Shipping carriers can take anywhere from 1-5 business days to update your tracking information even AFTER we've fulfilled your order from our warehouse.
We are not able to speed up this process or provide material updates until after this time period has passed.
Please keep this in mind before contacting our Customer Service. For orders that have not scanned after 5 days of receiving a tracking number, please reach out to support@kolkatachai.co. We thank you for your continued patience!
Yes, please email us at support@kolkatachai.co within 24 hours of placing the order.
Your Chai Mix never spoils and stays fresh in its package for up to 8-12 months. You can place it in your cupboard just as you would your coffee beans.
You can store chai (after it's made) in the fridge for up to 3 days. Reheat it in the microwave or stovetop before serving or pour cold chai over ice.
Our cafe hours change depending on the season. As of January 2023, our cafe is open for "to go" and outdoor seating only from 10am-6pm (Monday-Saturday) and 10am-5pm (Sunday).
At this time we do not offer indoor seating. We have ample outdoor seating for parties of 2-6.
We were born in the U.S. but have spent months in Kolkata at a time due to both of our parents being from the city. We know South Calcutta as well as we know New York City, from our favorite sweet shop (Mithun Joy) to the best bhel puri (Vivekananda Park) to playing cricket in our local para (Maddox Square Park). We speak fluent Bangla so feel free to introduce yourself the next time you stop by the cafe!
