Our tea is currently sourced from the Bhubrighat Estate, in Assam, India. This estate is certified bio-organic, Fair Trade and UTZ certified. Our decaf tea is sourced from China and is pressure cooked with carbon dioxide to allow the caffeine molecules to be extracted, while the flavor remains intact.
We know how annoying delays can be especially when you want your chai. Here are the steps you can take if haven't received an email with tracking info after 5+ days of placing your order:
+ Check your Spam folder to see if the tracking email ended up there
+ Contact our amazing support team at firstname.lastname@example.org
+ Do not post negative comments on social media(!)
If you've received a tracking email but your order never reached you, here's what you can do:
+ If your order was marked as delivered but you can't find it, first verify the shipping address on your order. If the shipping address is correct, check all other locations around your home, apartment, or office and see if someone else accepted the delivery. Most of "lost" packages are found this way!
+ Sometimes, shipping carriers can lose packages in transit. In these cases, we'll replace and reship your order at no cost. Contact us at email@example.com if you think your package might be lost.
+ If you enabled "Navidium Shipping Protection" for your order, we will process it via our priority queue. Please make a note of this when reaching to us.
Shipping carriers can take anywhere from 1-5 business days to update your tracking information even AFTER we've fulfilled your order from our warehouse.
We are not able to speed up this process or provide material updates until after this time period has passed.
Please keep this in mind before contacting our Customer Service. For orders that have not scanned after 5 days of receiving a tracking number, please reach out to firstname.lastname@example.org. We thank you for your continued patience!
We were born in the U.S. but have spent months in Kolkata at a time due to both of our parents being from the city. We know South Calcutta as well as we know New York City, from our favorite sweet shop (Mithun Joy) to the best bhel puri (Vivekananda Park) to playing cricket in our local para (Maddox Square Park). We speak fluent Bangla so feel free to introduce yourself the next time you stop by the cafe!
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