Frequently Asked Questions

Masala chai is a staple drink across the South Asian subcontinent. It's a sweet, spicy concoction which contains black tea, cardamom, black pepper and other spices mixed with milk and sugar. 

Our tea is currently sourced from the Bhubrighat Estate, in Assam, India. This estate is certified bio-organic, Fair Trade and UTZ Sustainable Farming certified.

Orders typically ship from our warehouse within 2-3 days of them being placed and are sent via USPS First-Class/Priority Mail which takes 1-3 days to arrive. 

Upon leaving our warehouse, you will receive an email with a tracking number for your order. We are unable to provide any additional information once it is in the hands of the USPS. 

*Please note* Due to ongoing COVID-19 crisis, certain packages may take longer to arrive. 

We know how annoying delays can be especially when you just want your chai already. Here are the steps you can take if haven't received an email with tracking info after 5+ days of placing your order: 

• Check your Spam folder to see if the tracking email ended up there
• Send us a message at support@kolkatachai.co
• Be patient! 

If you've received a tracking email but your order never reached you, here's what you can do:

• If your order was marked as delivered but you can't find it, first verify the shipping address on your order. If the shipping address is correct, check all other locations around your home, apartment, or office and see if someone else accepted the delivery. Most of "lost" packages are found this way!

• Sometimes, packages may be prematurely marked as delivered. We suggest waiting 3 business days after the listed delivered date and if still doesn't arrive, contact us at support@kolkatachai.co. 

Yes, please email us at support@kolkatachai.co within 24 hours of placing the order.

Your DIY Chai Kit will never spoil and stays fresh in its package for up to 6-8 months. You can place it in your cupboard just as you would your coffee beans. 

Our cafe hours change depending on the season. As of Winter 2021, due to the ongoing COVID-19 pandemic, our cafe is open for "to go" and outdoor seating only from 10am-5pm on weekdays and, 11am-6pm on Saturday and 11am-5pm on Sunday. Please note our cafe is closed on Mondays. 

At this time, due to the COVID-19 pandemic, we do not offer indoor seating. We have ample outdoor seating for parties of 2-6.